I can't find the remote control model number on your website?
Having troubles finding the exact model number on Every TV Remote? Use the search feature found on the top of every single page on our site, and just type in one of the following bits of information:
- Remote Control Model Number – This is the model number of the specific remote control you want replaced, this code is usually found somewhere on the remote control. Call our toll free number at 1-800-827-2546 if you’re having troubles locating the remote control model number on your remote control.
- Component or Electronic Device Model Number – This is the model number of the Television, VCR, DVD player, Home Audio Component or other device that the remote controls usually control. You can usually find the model number for this device on the rear of the device, and once you have this number you can use it to determine the model number of the remote that controls that device.
- The Brand of either the Remote Control Manufacturer or the Electronic Device Manufacturer.
If the search feature isn't helping with the search of your replacement model number, you should try calling a qualified sales staff at our toll free number at 1-800-827-2546 for further information on finding what you are looking for.
The model number I found on your website is close but not exactly the same, what does that mean?
It depends! In some situations having the exact remote model number is required, while other times the exact model number is not required. To be safe with making this selection, you should call our toll free number at 1-800-827-2546 and talk with a representative who has the knowledge about the differences in remotes to help you consider if getting the exact remote model number is necessary. If you go ahead and order the remote and it’s not going to work, you can return the remote for a 100% money back guarantee within 30 days of the date you ordered the remote control.
What are the shipping options?
We currently use USPS (United States Postal Service) as our exclusive shipping option. Because of this there are a few constraints that are affected by this.
- We do not ship outside the United States, Canada, and other United States Territories.
- We cannot track the progress of your shipment, but you can be assured that your package will usually arrive within 3 to 5 business days, but allow up to a week for it to arrive. If you still haven’t received the package, please call us at 1-800-827-2546 to find out the progress of your shipment.
How long does it take to receive my shipment?
The typical amount of time required for shipment, is 3 to 5 business days. However if you’re in a remote part of the country it may take longer. Allow up to 7 to 10 business days for your shipment to arrive. If it’s still not there, call our toll free number at 1-800-827-2546 and we’ll be happy to help you. Shipments usually leave our warehouses the same day you placed the order, however if placed late in the day or late at night, they will get shipped out the following day.
Can I track my order online, like on other e-commerce websites?
Sorry, but currently, since we ship all our packages through USPS we cannot track the progress of your shipment. We will continue to try to improve the information about your shipments from our shipping carriers, but currently USPS doesn’t offer this sort of information to its customers, so we cannot provide this service to our customers.
I’ve placed an order, but I just realized some billing/shipping information was incorrect, what should I do?
Before we send our packages we will usually ensure that your information is correct, however as a precaution please email us at sales@everytvremote.com or call our toll free number at 1-800-827-2546 and let one of our representatives know about the incorrect shipping or billing information to expedite the processing of your order.
What technical considerations should I keep in mind before using your website?
The site has been developed to work with Internet Explorer 7 or Firefox 1.0 or Later. A screen size of at least 800 by 600 is recommended. We also require cookies to be enabled to store your shopping cart information. If you are having a problem using the site due to technical issues, the easy solution to the problem is to call our toll free number at 1-800-827-2546 and talk to a representative and place your order over the phone.
How Should I use the Search Feature on your website?
EveryTVRemote.com includes a search box on the top of every page of our website. This search is provided by us to help you find the correct product to purchase. However if you find that you have purchased the wrong remote, take a look at our remote control return policy for more information. You will find the search box on just about every page of our website. You can type in your remote model number, brand, electronic device model number, or anything else, and our search algorithm’s will return the pages where you can find what you are looking for. If you still can’t locate what you need, you can always try calling our toll free number at 1-800-827-2546 to have a qualified remote control specialist help you find what you need.
Do you store any personal information on your website after the order has been processed?
Yes, when you checkout you will be asked to set a username and password as well as your billing, shipping and credit card information will be stored. We use 128-bit SSL encryption to provide secure transmission of your personal information. All your financial information is stored in encrypted state to ensure that no one can misuse your information.
How would I place an order on your site?
First you need to find the remote control that you are looking to purchase. As with many of our competitors we have a full shopping cart system to help make the shopping experience as enjoyable as possible. If you’ve shopped online before, the process for buying a remote control is similar to other online shopping experiences you’ve had on the web. An example process for buying a remote control goes as follows:
- Visit our homepage at www.everytvremote.com
- Click on a major manufacturer, such as "Sony"
- Find a Remote Control you’d like to purchase and click on "Add to Cart"
- You should now be on the view your cart page, with a brief summary of your total cost so far, click on check out.
- On the first page, either login using your existing username and password, or a new account by creating a username and password as well as other information.
- On the second page, fill in your shipping and billing information following the instructions on the form.
- On the last page, confirm your information and finish.
- You should receive 2 confirmation messages and we will be shipping your remote control, most likely the same day, depending on when your order is placed.
Do you ship outside the United States?
Yes, we ship to other countries that are shipped to by United States Postal Service (USPS), which includes Canada and other US territories.
Can I use a Universal Remote Control Instead of the Original Replacement Remote Control?
We do not recommend the use of Universal Remote controls over the original remote control that came with your television, DVD player, or other electronic device. Although they will work, there is a lot of work required to program the universal remote control to work with your device. You must page through page after page of manuals in order to find the right code, and once you’ve found the code you must go through a few pages of instructions to figure out how to program the universal remote control. Another negative is that this isn’t even a onetime step, when you have to replace the batteries in the universal remote in the future, you will have to go through this process again, and you better hope you haven’t lost the manual with the remote control codes in it, or you may just have to go out and buy another universal remote. Where as a replacement remote comes ready to work with the original device and you will not need to learn how to program the remote control with anything.
How secure is my personal information on your website?
We’ve taken as many measures as possible to secure your personal information. Although we are constantly coming up with better procedures to protect your information further. We have monthly meetings to discuss and review our current security measures to find new ways to prevent any stolen data. Check out our privacy policy for further information on how we protect your privacy.
I need remote control codes for my universal remote control, what should I do?
We currently do not offer remote control codes on our website for universal remote controls, or replacement remote controls, however if there is enough need for such a service we might consider adding a directory of codes in the future. If you are interested, email us (do not call) at sales@everytvremote.com and let us know that you’re interested. The more requests we receive the higher the likelihood we may add this in the future.
How can I figure out my remote model number without actually having the remote because it’s been destroyed, lost, or stolen?
You can figure out the remote control model number easily by figuring out the model number from the device the remote control usually controls. So if you own a Sony KP53X15 Television, you can use the search feature or go to the Sony category on our site, and find the remote model numbers that control this specific television. If you’re confused still, please call our toll free number at 1-800-827-2546 and talk to a live representative that can help you figure out the correct remote control to order.